Last updated: June 11, 2021
Effective: December 08, 2021
NOTE: THIS WEBSITE AND THE SERVICES PROVIDED HEREIN DO NOT OFFER "REAL MONEY GAMBLING" OR AN OPPORTUNITY TO WIN REAL MONEY OR PRIZES BASED ON THE OUTCOME OF PLAY.
Passive information refers to information that is automatically collected from your device(s) when you access the Website or Apps and use the Services. DoubleDown may collect passive information such as your device ID, IP address, referral data, browser type, browser language, platform type, type of mobile or other computing device, and geographical data, such as zip code and geographic location. Your browser or device typically sends passive information to our servers without your intervention whenever you visit our Website or Apps and use the Services. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you are using. When you visit our Website or Apps, your browser may also tell us information such as the page or link that led you to our Website or Apps and, if applicable, the search terms you typed into a search engine that led you to our Website or Apps.
While you are using the Services, we may seek to place a "cookie" (a small data file) or other tracking technology on your mobile device, computer or other participating device. If you access our Website, Apps or Services via a Partner Site, the Partner Site may also place cookies on your device as permitted by the terms of the agreement and your privacy settings with the Partner Site. Cookies placed by us are not used to obtain any personal data, and the information that is tracked is used only for internal purposes, such as to improve the Services. If you prefer not to accept cookies, you can set your web browser on your computer or device to reject them or to alert you before one is placed. Be advised, however, that some of our features and services may not function properly if you disable cookies.
Personal information, which is sometimes referred to as personally identifiable information, means information that is specific to you and can be used to contact or identify you. Unless you are using the Services on a guest basis, you must have a valid, active Facebook account to use and access the Services. Accordingly, we receive from Facebook certain categories of personal information about you that you authorize Facebook to disclose, such as your user name, date of birth, friend list, email address and profile picture, or you may voluntarily disclose information such as your gender or your play preferences to us through your use of the Services. Any information directly collected through your Facebook account and shared with us will be imported, used and stored in a manner consistent with the Facebook Platform Policy applicable to developers in effect at the time of collection (see HTTPS://DEVELOPERS.FACEBOOK.COM/POLICY/) and in compliance with any specific privacy settings set by you of which we are aware.
We use Google Analytics to help us manage and improve the Websites and Services. For more information on how Google Analytics collects and processes data, see www.google.com/policies/privacy/partners/. Google provides a Browser Add-On that allows you to opt-out of Google Analytics by downloading and installing the add-on for your web browser, available at: https://tools.google.com/dlpage/gaoptout.
DoubleDown Online Advertising
DoubleDown utilizes online advertising, including displaying DoubleDown advertisements to you across the Internet on websites and in applications. We collect information about which of our advertisements are displayed, which advertisements are clicked on, and on which web page the advertisement was displayed.
Third Party Advertising
DoubleDown permits third parties to place advertisements on our properties, including our Website, Apps and the Services. When advertisers or advertising networks place advertisements on DoubleDown properties, they may collect or we may share the following types of information from within our properties:
• performance data (like the number of clicks on an advertisement);
• aggregated and/or de-identified information about you and other players collectively that is not intended to specifically identify you (like players between the ages of 30 and 40 who also own a Lamborghini);
• certain technical information (for example, IP addresses, non-permanent and anonymous device identifiers such as Apple Identifier For Advertisers (IDFAs), and Google Advertising ID);
• your social network ID;
• other contextual data about your game play (for example, games played and session length).
DoubleDown games or their purchase pages may display an "Offer Wall" that is hosted by a third-party provider. The offer wall allows third party advertisers to provide virtual currency or other rewards to players in exchange for interacting with an advertisement or for completing a marketing offer that may include signing up for an account with one of those advertisers. These offers are not made by DoubleDown. These offers may be shown to you based on certain technical information, like your geographic area or de-identified demographic information. After clicking on one of these offers, you will no longer be on a site hosted by DoubleDown or the social network through which you are playing DoubleDown's games. To properly credit player accounts and to prevent fraud, a unique identifier, in some cases your social network ID or DoubleDown player ID, will be shared with the Offer Wall provider.
Use of Personal Information
DoubleDown will use personal information in the following ways:
• to fulfill your requests for our Services;
• to process and respond to your inquiries;
• to improve the Services, including diagnosis or problems with the Services;
• to help us better understand demographic characteristics of our users;
• to present advertising that is tailored to your interests;
• to offer you other opportunities that we think may be of interest to you.
Email and Text Messaging Marketing
In addition, DoubleDown may use personal information to communicate with you through email or text messages regarding new products, new features, product updates, enhancements, special offers, or promotions for the application services. These communications may also include offers from DoubleDown marketing partners, although such partners will not be provided with your personal information. Emails and text messages we send you may include a web beacon that tells us whether and at what time you have received or opened the email or clicked a link within the email. If you do not want us to use your personal information in this way, or to provide your personal information to third parties for their marketing purposes, please uncheck the appropriate box when you register or you can opt out by contacting us at SUPPORT@DOUBLEDOWNCASINO.COM. You can also opt out by clicking on the “unsubscribe” button on the emails or texts from us or turning off the DoubleDown application notifications in the Services on your smartphone for texts. You can also unsubscribe to marketing messages at any time by clicking “unsubscribe” on the emails or texts that you receive from us or third parties.
Use of Passive Information
DoubleDown collects passive information for purposes of tracking and analyzing user preferences and trends in order to improve the quality and design of the Services and to create new features, promotions, and functionalities; for editorial and feedback purposes; for marketing and promotional purposes; for content improvement; and to customize the Services. This information may also be shared with advertisers and our business partners on an aggregated anonymous basis.
Use of Information Collected by Third Party Advertisers
The information collected may be used to:
• measure how effective advertisements are, to offer you targeted advertising in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as behavioral advertising);
• undertake web analytics to analyze traffic and other player activity to improve your experience; and/or
• engage in activities such as frequency capping, attribution, conversion events, estimating the number of unique users, advertising fraud detection, and debugging.
Advertisers or advertising networks may collect the foregoing information through the use of tracking technologies like tracking pixels, browser cookies, and web beacons, and they may use a single tracking technology or multiple tracking technologies at the same time.
If you are interested in more information about online behavioral advertising and your choices to prevent third parties from delivering online behavioral web and mobile web advertising, you may visit the following websites:
• HTTP://OPTOUT.NETWORKADVERTISING.ORG/#!/ or
Be advised that these opt-out tools are provided by third parties, not DoubleDown, and may not be available with respect to all online advertising that is presented to you. DoubleDown does not control or operate these tools or the choices that advertisers and others provide through these tools.
In addition, if you do not want to receive tailored in-application advertisements from third parties that relate to your interests in apps on your mobile device, you may opt-out by adjusting the ad tracking settings on your device. You can also reset the "Advertising Identifier" (like an IDFA) from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to the previous "Advertising Identifier."
DoubleDown works with third-party vendors that help us provide the Services and operate the Website and Apps. These companies provide services such as processing credit card payments and sending emails on our behalf. In some cases, these companies have access to those portions of your personal information that are necessary in order to provide a product or service you have requested or in conjunction with your use of the Services. Unless we inform you otherwise, these companies are not permitted to use your personal information for any other purpose.
Access to and Ability to Correct Personal Information
Users may also modify, correct, change, or update their personal record through their Facebook account or request that their personal information be removed from our database.
Access Through Third-Party Sites
The privacy controls for your personal information that is transmitted to us from Facebook are managed through your Facebook account. You should carefully consider and establish your own privacy preferences for the Services through your Facebook account. We are not responsible for personal information, your profile, your location information or other information that you choose to disclose on the Services through synchronization with your Facebook account. Any personal data or other information obtained from your Facebook account will be shared publicly in the Services in accordance with the privacy settings you have applied to such data through your Facebook account.
If you wish to change how the personal information that you provide to Facebook is used by us, including opting out of using your personal information to send promotional messages to you, you may change your settings on your Facebook account or contact us at SUPPORT@DOUBLEDOWNCASINO.COM.
In the event you want to opt-out of DoubleDown marketing emails or texts, you may do so at any time by clicking on the unsubscribe links located within each DoubleDown email or turning off the DoubleDown application notifications on your smartphone for texts. You can also contact as at SUPPORT@DOUBLEDOWNCASINO.COM to opt out. Please note that opting out may affect your ability to receive information from DoubleDown or to have access to all of the Services.
You may also request that your DoubleDown account be disabled by emailing SUPPORT@DOUBLEDOWNCASINO.COM.
You may "opt out" of the use of your personal information for third party analytics purposes by emailing (using the same email address as when you registered) your request to SUPPORT@DOUBLEDOWNCASINO.COM
Except as described herein, we will not trade, lease, exchange or sell your personal information with or to any other third party.
International Transfer of Information
Access to and Ability to Correct Personal Information
For residents of the European Economic Area (EEA), we advise that your personal information will be transferred to and processed in the United States, which has data protection laws that are different than those in your country and may not be as protective. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR.
Our legal basis for collecting and using your personal information or information is to do so with your consent; where we need the personal information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question. If we collected your Personal Information with your consent, you may withdraw your consent at any time.
Residents of the EEA have the right to:
• Access your personal information;
• Delete, or request deletion of, your personal information;
• Object to or restrict processing of your Personal information;
• Request portability of your Personal information;
• Complain to your local data protection authority at any time;
• Object to automated decision making; and
• Update your personal Information.
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal information conducted in reliance on lawful processing grounds other than consent.
If we ask you to provide Personal information to us to comply with a legal requirement or enter into a contract, we will inform you of this and let you know whether providing us with your Personal information is required and if not, the consequences of not sharing your personal data with us.
Similarly, if we collect and use your Personal information in reliance on our or a third party's legitimate interests and those interests are not already described above, we will let you know what those legitimate interests are.
If you are a Canadian resident, you may withdraw consent, request information about our collection, use and disclosure of your Personal information, and request information on our policies and practices relating to disclosure of information to our service providers.
To withdraw consent or exercise these rights, please:
Contact us via email at SUPPORT@DOUBLEDOWNCASINO.COM;
or Adjust your preferences through the Account preferences (if available).
UK and EEA Privacy Representative
In accordance with Article 27 of the GDPR, VeraSafe, LLC (“VeraSafe”) has been appointed as DoubleDown’s representative in the United Kingdom and in the EEA for data protection matters. If you are located within the United Kingdom or EEA, VeraSafe can be contacted related to the processing of personal data by DoubleDown on the App. To make such an inquiry, please contact VeraSafe using the contact form available at: https://verasafe.com/public-resources/contact-data-protection-representative. For users outside the EEA and UK, email us at email@example.com for privacy questions.
To contact VeraSafe via telephone or mail, please use the information below, respective of your location:
For users in the United Kingdom:
VeraSafe United Kingdom Ltd.
37 Albert Embankment
London, SE1 7TL
Telephone: +44 (20) 4532 2003
For users in the European Economic Area:
Unit 3D North Point House
North Point Business Park New Mallow Road
Telephone: +420 228 881 031
You may also contact DoubleDown on privacy matters via email at firstname.lastname@example.org.
California Do Not Track Disclosures
The California Online Privacy Protection Act (“CalOPPA”) requires that online privacy notices disclose how a site responds to "Do Not Track" signals ("DNT"). We currently do not honor DNT signals.
California “Shine The Light”
California Consumer Privacy Act (“CCPA”)
The California Consumer Privacy Act (CCPA) gives California consumers enhanced rights with respect to their personal information that is collected by businesses. First, California consumers may opt out of having their personal information sold to other persons or parties. Second, they can request to know: What specific pieces of information a business has collected about the consumer;
Categories of personal information it has collected about the consumer;
Categories of sources from which the personal information is collected;
Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
The business or commercial purpose for collecting or selling personal information.
Third, California consumers can request that a business delete personal information about the consumer that a business has collected from the consumer.
DoubleDown does not presently sell any personal information to third parties for any purpose.
To make a “request to know” or “request to delete” your personal information, send us an e-mail at the addresses below corresponding to the app of which you are inquiring. Please put either “Request to Know” or “Request to Delete” in the subject heading of your email. For more information on how to submit data privacy requests, please see this link.
DoubleDown Casino - email@example.com
DoubleDown Fort Knox- firstname.lastname@example.org
DoubleDown Classic Slots - email@example.com
Ellen’s Road to Riches - firstname.lastname@example.org
We will confirm receipt of your request within 10 business days. We must provide the requested information or delete your personal information within 45 days of receipt of your request, but we can use up to an additional 45 days if we let you know that additional time is needed.
Before responding, we must verify that the person making the request is the person about whom we have collected their personal information. Therefore, we may ask you to provide certain, limited personal information, such as your name and email address to verify and match your identity with our records and systems. If you have an account with us, we may ask that you verify your identity through our standard account authentication process. This is also to protect against fraud. We will not retain this personal information or use it for any other purpose. Also please be advised that we need to search our records and systems only for the preceding 12 months. There may be cases where we do not have any personal information about you or we are not able to verify your identity for matching purposes. Deleting your personal information may result in the closing of your account and inability to access the Services. However, you can always re-register at any time.
Job Applicants: We collect the following categories of personal information regarding job applicants:
Personal and online identifiers (such as first and last name, email address, cellphone number or unique online identifiers)
Categories of information described in Section 1798.80(e) of the California Civil Code (such as physical characteristics or description, social security number, driver’s license or state identification number, address, insurance policy number, and bank account number)
Characteristics of protected classifications under California or federal law (such as race or gender)
Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)
Professional or employment-related information
Inferences drawn from the above information about your predicted characteristics and preferences
Other information about you that is linked to the personal information above
We use and disclose the personal information to process, evaluate and communicate with job applicants about their application and qualifications for the position applied for, to check your references and to communicate with you about other jobs for which you may be qualified.
Note, however, the CCPA does not currently provide that job applicants may submit either Requests to Know or Requests to Delete regarding what personal information is collected about them.
(Residents of Nevada and other states may also have similar rights to request information about or delete their personal information. To inquire about exercising these rights, please contact us at SUPPORT@DOUBLEDOWNCASINO.COM.)
Third Party Web Sites
Changes to the Privacy Notice
Double Down Interactive
605 Fifth Avenue South, Suite 300
Seattle, WA 98104 USA
Or email us at SUPPORT@DOUBLEDOWNCASINO.COM