There are a wide variety of reasons why people enjoy playing video games, including to have fun, pass the time, and encourage relaxation. Regardless of your reason for playing, we want to ensure we're providing you with a safe, enjoyable experience. That includes a place to play responsibly, set limits or take a break. Playing video games can be a fun part of a balanced life, but DoubleDown Interactive recognizes that there can be too much of a good thing.
While we offer social casino-style games, these games are not gambling, and do not offer the opportunity to win real money or prizes. Practice or success at social casino-style games does not imply future success at gambling. You must be 18 or older to access and play our social casino-style games.
If you, a friend or a family member has concerns about your relationship with video games, please take a moment to ask yourself the below questions. While this list of questions is not meant to be comprehensive, or serve as a medical or psychological diagnostic test, answering yes to one or more of the following questions may help you identify the need to set limits, take a break from video games, and/or seek help from a trusted professional.
It's important to keep your health and happiness in mind. If you have concerns about the amount of time spent on our games, mobile apps or internet sites, we encourage you to contact our Customer Support team.
Monitoring the amount of time you spend playing video games, including DoubleDown Interactive, is a good first step to better understanding how gameplay may be affecting your life and wellbeing. Many mobile devices come with built-in functionality to track the time you spend interacting with that device. For example:
If your device isn't listed above, please contact our Customer Support team for further assistance.
You may also want to remove game notifications that appear on your smartphone or tablet. Please see the information in the links below for your device or platform:
Third-party blocking software allows you to block access to certain apps, websites or other internet services and/or to set access permissions. Some blocking software is free, while other blocking software includes a charge. If you search online, you will find there are a number of options to choose from. For smartphones and tablets, you can also search on the Apple App store or Google Play to find available products. Please note that DoubleDown Interactive is not able to recommend or endorse the use of a particular third-party block software.x
Additionally, DoubleDown Interactive can disable your account and make it permanently inaccessible. Please contact our Customer Support team if you are interested in permanently disabling your account.
DoubleDown Interactive social casino-style games are free to play and in-app purchases are available. Although purchasing is always an option, it is possible to disable, limit, or restrict in-app purchases via your mobile device settings.
Additionally, Double Down can disable your account and make it permanently inaccessible. Please contact our Customer Support team if you have concerns about the amount of money you are spending on our games, and are interested in permanently disabling your account.
Below is a list of additional resources that you might find helpful if you're interested in expanding your knowledge about responsible gameplay, or feel you may need more help in managing your own relationship with video games.
Please note that these links are being provided for your convenience only, and not as an endorsement or recommendation of such websites. DoubleDown Interactive does not control or provide any content or information at these websites.
If you, a friend or a loved one are having thoughts of self-harm, please seek IMMEDIATE professional help. A list of suicide prevention centers around the world can be found here: https://www.iasp.info/resources/Crisis_Centres/
Playing video games can be a fun part of a balanced life, but DoubleDown Interactive recognizes that there can be too much of a good thing. We want to ensure we're providing you with a safe, enjoyable experience; that includes empowering you with the ability to permanently exclude yourself from our games. This Self-Exclusion Policy explains how you can implement this type of change, and how this change will impact your ability to access DoubleDown Interactive games in the future.
Please read this policy carefully. If you have questions after reading this policy, please reach out to our Customer Support team for assistance.
Regardless of your reason — for example, you may be struggling to exercise control over your gameplay, your gameplay may be having a negative effect on your life, or you simply no longer wish to have a DoubleDown Interactive account — you can contact our Customer Service team at any time to request that your account be banned. The Customer Service team will promptly action your request, no questions asked. Once implemented, your access to the app will be blocked.
Please note that all account bans are permanent, regardless of whether you proactively requested that your account be banned, or a ban was imposed on your account at the discretion of DoubleDown Interactive. There are no exceptions to this permanent ban status.
Once a ban has been implemented, DoubleDown Interactive will continue to take reasonable steps in the future, in accordance with our policies, to ban any new accounts you create if and when we are able to connect those new accounts to you.
To set temporary limits on your gameplay and/or the money you spend, please see Limit The Money You Spend for more information.